/* ════════════════════════════════════════════════════════════
   Llamadas y seguimiento — the contact's "Llamar" tab, the follow-ups card,
   Ajustes → Guiones de llamada. Theme variables only (dark is the default).
   ════════════════════════════════════════════════════════════ */
.calls { display: grid; gap: 14px; }
.calls-grid { display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(0, 1fr); gap: 14px; align-items: start; }
@media (max-width: 1000px) { .calls-grid { grid-template-columns: 1fr; } }
.calls-col { display: grid; gap: 14px; min-width: 0; }

.calls-card { background: var(--white); border: 1px solid var(--gray-100); border-radius: 12px; padding: 14px 16px; min-width: 0; }
.calls-card__title { display: flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 700; color: var(--blue-800); margin-bottom: 10px; }
.calls-card__title i { color: var(--gold-500); font-size: 16px; }
.calls-muted { color: var(--gray-500); font-size: 12px; margin: 0; }
.calls-label { display: block; font-size: 11px; font-weight: 600; color: var(--gray-500); text-transform: uppercase; letter-spacing: .04em; margin: 12px 0 6px; }
.calls-error { color: var(--red-600); font-size: 12px; margin: 8px 0 0; display: flex; gap: 6px; align-items: flex-start; }
.calls-warn { color: var(--gold-700); font-size: 12px; margin: 8px 0 0; display: flex; gap: 6px; align-items: flex-start; }

.calls-pill { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; font-weight: 700; padding: 3px 9px; border-radius: 999px;
    border: 1px solid var(--gray-200); background: var(--gray-50); color: var(--gray-600); white-space: nowrap; }
.calls-pill--ok { background: var(--green-100); color: var(--green-600); border-color: var(--green-border); }
.calls-pill--warn { background: var(--gold-100); color: var(--gold-700); border-color: var(--gold-300); }
.calls-pill--bad { background: var(--red-100); color: var(--red-600); border-color: var(--red-border); }
.calls-chips { display: inline-flex; flex-wrap: wrap; gap: 4px; }

.calls-banner { display: flex; gap: 8px; align-items: flex-start; padding: 10px 14px; border-radius: 10px; font-size: 13px; border: 1px solid var(--gray-200); }
.calls-banner--ok { background: var(--green-100); color: var(--green-600); border-color: var(--green-border); }
.calls-banner--bad { background: var(--red-100); color: var(--red-600); border-color: var(--red-border); }
.calls-banner--warn { background: var(--gold-100); color: var(--gold-700); border-color: var(--gold-300); }

/* Última llamada */
.calls-last__grid { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 12px; }
@media (max-width: 900px) { .calls-last__grid { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.calls-last__grid > div { background: var(--gray-50); border-radius: 8px; padding: 8px 10px; min-width: 0; }
.calls-last__grid .calls-label { margin: 0 0 4px; }
.calls-last__grid b { font-size: 13px; color: var(--gray-800); overflow-wrap: anywhere; }
.calls-last__notes { margin: 10px 0 0; font-size: 13px; color: var(--gray-700); overflow-wrap: anywhere; }

/* Panel de llamada */
.calls-phone { border-radius: 14px; overflow: hidden; border: 1px solid var(--gray-100); background: var(--white); }
.calls-phone__bar { display: flex; align-items: center; gap: 12px; padding: 14px 16px;
    background: linear-gradient(135deg, var(--navy-900), var(--navy-700)); color: var(--on-accent); }
.calls-phone__avatar { width: 42px; height: 42px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: 700;
    background: rgba(255,255,255,.16); border: 2px solid rgba(255,255,255,.3); color: var(--on-accent); flex: none; }
.calls-phone__who { flex: 1; min-width: 0; }
.calls-phone__num { font-size: 16px; font-weight: 700; color: var(--on-accent); }
.calls-phone__state { font-size: 12px; color: rgba(255,255,255,.75); }
.calls-phone__timer { font-variant-numeric: tabular-nums; font-size: 20px; font-weight: 700; color: var(--gold-300); }
.calls-phone__actions { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; justify-content: center; padding: 14px 16px 6px; }
.calls-phone__note { margin: 6px 16px 12px; font-size: 12px; color: var(--gray-600); display: flex; gap: 6px; align-items: flex-start; }
.calls-phone .calls-error { margin: 0 16px 12px; }
.calls-round { display: flex; flex-direction: column; align-items: center; gap: 4px; border: 0; background: none; cursor: pointer; font: inherit; color: var(--gray-600); }
.calls-round i { width: 46px; height: 46px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 20px;
    background: var(--gray-100); color: var(--blue-800); }
.calls-round span { font-size: 11px; font-weight: 600; }
.calls-round--on i { background: var(--gold-500); color: var(--on-accent); }
.calls-round--hangup i { background: var(--red-500); color: var(--on-accent); }
.calls-speaker { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--gray-600); }
.calls-speaker select { max-width: 180px; }

/* Guion */
.calls-script { border-radius: 14px; overflow: hidden; border: 1px solid var(--gray-100); background: var(--white); }
.calls-script__head { display: flex; align-items: center; gap: 8px; padding: 10px 14px; background: var(--navy-800); }
.calls-script__head i { color: var(--gold-300); font-size: 18px; }
.calls-script__select { flex: 1; min-width: 0; background: transparent; color: var(--on-accent); border: 1px solid rgba(255,255,255,.25);
    border-radius: 8px; padding: 6px 8px; font: inherit; font-weight: 600; }
.calls-script__select option { color: var(--gray-900); background: var(--white); }
.calls-script__why { padding: 8px 14px; font-size: 12px; color: var(--gray-600); background: var(--gray-50); border-bottom: 1px solid var(--gray-100); }
.calls-script__why i { color: var(--gold-500); }
.calls-script__steps { margin: 0; padding: 12px 16px 14px 34px; display: grid; gap: 10px; font-size: 13px; color: var(--gray-700); line-height: 1.6; }
.calls-script__steps b { display: block; color: var(--blue-800); font-size: 12px; text-transform: uppercase; letter-spacing: .03em; }

/* Objeciones e IA */
.calls-search { display: flex; align-items: center; gap: 6px; border: 1px solid var(--gray-200); border-radius: 8px; padding: 6px 10px; background: var(--gray-50); }
.calls-search input { flex: 1; border: 0; outline: 0; background: transparent; font: inherit; font-size: 13px; color: var(--gray-800); }
.calls-search i { color: var(--gray-400); }
.calls-objections { display: grid; gap: 6px; margin-top: 10px; max-height: 280px; overflow-y: auto; }
.calls-objection { border: 1px solid var(--gray-100); border-radius: 8px; padding: 8px 10px; background: var(--gray-50); }
.calls-objection summary { cursor: pointer; font-size: 13px; font-weight: 600; color: var(--blue-800); }
.calls-objection p { margin: 8px 0 0; font-size: 13px; color: var(--gray-700); line-height: 1.55; }
.calls-ai { margin-top: 12px; border-top: 1px solid var(--gray-100); padding-top: 12px; }
.calls-ai__row { display: flex; gap: 8px; }
.calls-ai__row input { flex: 1; min-width: 0; border: 1px solid var(--gray-200); border-radius: 8px; padding: 7px 10px; font: inherit; font-size: 13px;
    background: var(--white); color: var(--gray-800); }
.calls-ai__answer { margin-top: 10px; border: 1px solid var(--gold-300); background: var(--gold-100); border-radius: 10px; padding: 10px 12px; }
.calls-ai__answer p { margin: 0; font-size: 13px; color: var(--gray-800); line-height: 1.55; }
.calls-ai__foot { display: flex; flex-wrap: wrap; gap: 8px; justify-content: space-between; align-items: center; margin-top: 8px; }

/* Objeciones generadas con IA: la marca y la leyenda de apoyo didáctico (tokens del tema: oscuro y claro) */
.calls-pill--ai { background: var(--blue-50); color: var(--blue-700); border-color: var(--blue-100); }
.calls-ai-legend, .calls-ai__answer .calls-ai-legend { display: flex; gap: 6px; align-items: flex-start; margin: 8px 0 0; padding: 6px 8px;
    border-left: 3px solid var(--blue-700); border-radius: 6px; background: var(--blue-50); color: var(--gray-600); font-size: 11.5px; line-height: 1.45; }
.calls-ai-legend i { color: var(--blue-700); margin-top: 1px; }

/* Registro */
.calls-register--focus { border-color: var(--gold-500); box-shadow: 0 0 0 3px var(--gold-100); }
.calls-options { display: grid; grid-template-columns: repeat(auto-fill, minmax(130px, 1fr)); gap: 8px; }
.calls-options--wrap { display: flex; flex-wrap: wrap; }
.calls-option { display: inline-flex; align-items: center; gap: 6px; padding: 8px 12px; border-radius: 10px; border: 1.5px solid var(--gray-200);
    background: var(--white); color: var(--gray-600); font: inherit; font-size: 13px; font-weight: 500; cursor: pointer; }
.calls-option:hover { border-color: var(--gray-300); }
.calls-option--on { border-color: var(--blue-600); color: var(--blue-700); background: var(--blue-50); font-weight: 600; }
.calls-option--on.calls-option--ok { border-color: var(--green-500); background: var(--green-100); color: var(--green-600); }
.calls-option--on.calls-option--warn { border-color: var(--gold-500); background: var(--gold-100); color: var(--gold-700); }
.calls-option--on.calls-option--bad { border-color: var(--red-500); background: var(--red-100); color: var(--red-600); }
.calls-textarea { width: 100%; box-sizing: border-box; border: 1px solid var(--gray-200); border-radius: 8px; padding: 8px 10px; font: inherit; font-size: 13px;
    background: var(--white); color: var(--gray-800); resize: vertical; }
.calls-next { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; margin-top: 8px; }
@media (max-width: 700px) { .calls-next { grid-template-columns: 1fr; } }
.calls-next .calls-label { margin-top: 0; }
.calls-next input, .calls-next select, .calls-filters select, .calls-speaker select {
    width: 100%; box-sizing: border-box; border: 1px solid var(--gray-200); border-radius: 8px; padding: 7px 8px; font: inherit; font-size: 13px;
    background: var(--white); color: var(--gray-800); }
.calls-register__foot { display: flex; justify-content: flex-end; margin-top: 14px; }
.calls-register .calls-banner { margin-top: 12px; }
.calls-next-steps { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 10px; }
.calls-next-steps .calls-label { margin: 0 4px 0 0; }

/* Historial */
.calls-kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; margin-bottom: 12px; }
@media (max-width: 900px) { .calls-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.calls-kpi { background: var(--gray-50); border: 1px solid var(--gray-100); border-radius: 10px; padding: 10px 12px; display: grid; gap: 2px; }
.calls-kpi span { font-size: 11px; font-weight: 600; color: var(--gray-500); text-transform: uppercase; letter-spacing: .04em; }
.calls-kpi b { font-size: 20px; color: var(--blue-800); text-transform: capitalize; }
.calls-kpi small { font-size: 11px; color: var(--gray-500); }
.calls-kpi--warn { border-color: var(--gold-300); background: var(--gold-100); }
.calls-filters { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 10px; }
.calls-filters select { width: auto; min-width: 170px; }
.calls-table-wrap { overflow-x: auto; }
.calls-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.calls-table th { text-align: left; font-size: 11px; font-weight: 700; color: var(--gray-500); text-transform: uppercase; letter-spacing: .04em;
    padding: 6px 8px; border-bottom: 1px solid var(--gray-200); white-space: nowrap; }
.calls-table td { padding: 8px; border-bottom: 1px solid var(--gray-100); color: var(--gray-700); vertical-align: top; }
.calls-table__notes { max-width: 320px; overflow-wrap: anywhere; }

/* Ficha: próximos contactos y aviso */
.fu-list { display: grid; gap: 8px; }
.fu-row { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border: 1px solid var(--gray-100); border-radius: 10px; background: var(--gray-50); }
.fu-row__icon { width: 30px; height: 30px; border-radius: 8px; display: flex; align-items: center; justify-content: center; flex: none;
    background: var(--blue-50); color: var(--blue-700); }
.fu-row__main { flex: 1; min-width: 0; }
.fu-row__title { font-size: 13px; font-weight: 600; color: var(--gray-800); }
.fu-row__meta { font-size: 11px; color: var(--gray-500); }
.fu-row--overdue .fu-row__meta { color: var(--red-600); }
.fu-draft { margin-top: 8px; display: grid; gap: 8px; }
.fu-draft input, .fu-draft textarea { width: 100%; box-sizing: border-box; border: 1px solid var(--gray-200); border-radius: 8px; padding: 7px 10px;
    font: inherit; font-size: 13px; background: var(--white); color: var(--gray-800); }

/* Ajustes → Guiones de llamada */
.cs-tabs { display: flex; gap: 8px; margin-bottom: 14px; }
.cs-list { display: grid; gap: 10px; }
.cs-item { display: flex; gap: 12px; align-items: flex-start; }
.cs-item__main { flex: 1; min-width: 0; }
.cs-item__name { font-size: 14px; font-weight: 700; color: var(--blue-800); }
.cs-item__meta { font-size: 12px; color: var(--gray-500); display: flex; flex-wrap: wrap; gap: 6px; margin-top: 4px; align-items: center; }
.cs-item__steps { margin: 8px 0 0; padding-left: 18px; font-size: 12px; color: var(--gray-600); }
.cs-form { display: grid; gap: 10px; }
.cs-form label { display: grid; gap: 4px; font-size: 12px; font-weight: 600; color: var(--gray-600); }
.cs-form input, .cs-form select, .cs-form textarea { width: 100%; box-sizing: border-box; border: 1px solid var(--gray-200); border-radius: 8px;
    padding: 7px 10px; font: inherit; font-size: 13px; font-weight: 400; background: var(--white); color: var(--gray-800); }
.cs-form__row { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
@media (max-width: 800px) { .cs-form__row { grid-template-columns: 1fr 1fr; } }
.cs-step { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 6px; border: 1px solid var(--gray-100); border-radius: 10px; padding: 8px; background: var(--gray-50); }
.cs-step__fields { display: grid; gap: 6px; }
.cs-checks { display: flex; flex-wrap: wrap; gap: 8px; }
.cs-checks label { display: inline-flex; flex-direction: row; align-items: center; gap: 6px; font-weight: 500; color: var(--gray-700); }
.cs-checks input { width: auto; }
.cs-fields-help { font-size: 11px; color: var(--gray-500); }
.cs-fields-help code { background: var(--gray-100); color: var(--blue-800); border-radius: 4px; padding: 1px 4px; }

/* Objeciones: generar con IA para un servicio, filtros por servicio y categoría */
.cs-ai-generate { margin-bottom: 12px; }
.cs-ai-generate__row, .cs-filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 8px; }
.cs-filters { margin: 0 0 12px; }
.cs-filters label { display: inline-flex; gap: 6px; align-items: center; font-size: 12px; font-weight: 600; color: var(--gray-600); }
.cs-ai-generate select, .cs-filters select { min-width: 200px; max-width: 100%; border: 1px solid var(--gray-200); border-radius: 8px; padding: 6px 8px;
    font: inherit; font-size: 13px; background: var(--white); color: var(--gray-800); }
.cs-ai-jobs { list-style: none; margin: 10px 0 0; padding: 0; display: grid; gap: 6px; font-size: 12px; color: var(--gray-700); }
.cs-ai-jobs li { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
@media (max-width: 600px) { .cs-ai-generate select, .cs-filters select { min-width: 0; width: 100%; } }

/* Llamar: motivo → objetivo, criterio de logro, guion personalizado */
.calls-purpose { display: grid; grid-template-columns: minmax(0, 1fr) auto minmax(0, 1fr); gap: 4px 10px; align-items: end; padding: 10px 14px;
    background: var(--gray-50); border-bottom: 1px solid var(--gray-100); }
.calls-purpose__field { display: grid; gap: 4px; min-width: 0; }
.calls-purpose__field .calls-label { margin: 0; }
.calls-purpose select { width: 100%; box-sizing: border-box; border: 1px solid var(--gray-200); border-radius: 8px; padding: 7px 8px; font: inherit;
    font-size: 13px; background: var(--white); color: var(--gray-800); }
.calls-purpose__arrow { color: var(--gold-500); font-size: 18px; padding-bottom: 8px; }
.calls-purpose__source { grid-column: 1 / -1; margin: 2px 0 0; font-size: 11px; color: var(--gray-500); display: flex; gap: 4px; align-items: center; }
@media (max-width: 600px) {
    .calls-purpose { grid-template-columns: 1fr; }
    .calls-purpose__arrow { display: none; }
}
.calls-criteria { display: flex; gap: 6px; align-items: flex-start; padding: 8px 14px; font-size: 12px; color: var(--gray-700);
    border-bottom: 1px solid var(--gray-100); }
.calls-criteria i { color: var(--green-600); font-size: 15px; }
.calls-criteria b { color: var(--blue-800); }
.calls-script__custom { border-left: 3px solid var(--gold-500); }
.calls-script__custom-head { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; padding: 10px 14px 0; }
.calls-script__custom-head .comms-btn { margin-left: auto; }
.calls-script__empty { padding: 12px 16px; display: grid; gap: 8px; justify-items: start; }

/* Registro: resultado del objetivo, objeciones no resueltas y canales */
.calls-req { color: var(--red-600); }
.calls-label__hint { text-transform: none; letter-spacing: 0; font-weight: 500; margin-left: 4px; }
.calls-objective { border: 1px solid var(--gray-100); border-radius: 10px; padding: 2px 12px 12px; margin-top: 12px; background: var(--gray-50); }
.calls-option--chip { font-size: 12px; padding: 6px 10px; text-align: left; }
.calls-input { width: 100%; box-sizing: border-box; margin-top: 8px; border: 1px solid var(--gray-200); border-radius: 8px; padding: 7px 10px; font: inherit;
    font-size: 13px; background: var(--white); color: var(--gray-800); }
.calls-channels { display: flex; flex-wrap: wrap; gap: 8px; }
.calls-channel { display: inline-flex; flex-wrap: wrap; align-items: center; gap: 6px; padding: 7px 10px; border: 1.5px solid var(--gray-200); border-radius: 10px;
    background: var(--white); color: var(--gray-700); font-size: 13px; cursor: pointer; max-width: 100%; }
.calls-channel i { color: var(--blue-700); }
.calls-channel--off { cursor: not-allowed; opacity: .75; background: var(--gray-50); }
.calls-channel--off i { color: var(--gray-400); }
.calls-channel__why { flex-basis: 100%; font-size: 11px; color: var(--gold-700); }
.calls-table__plan { white-space: nowrap; }
.calls-table__plan .comms-btn { margin-left: 4px; }

/* Ajustes → Guiones de llamada: motivos y objetivos */
.cs-tabs { flex-wrap: wrap; }
.cs-intro { margin: 0 0 10px; }
.cs-item__actions { display: flex; flex-wrap: wrap; gap: 6px; justify-content: flex-end; max-width: 50%; }
@media (max-width: 700px) {
    .cs-item { flex-wrap: wrap; }
    .cs-item__actions { max-width: none; width: 100%; justify-content: flex-start; }
}
.cs-item--off { opacity: .7; }
.cs-cat-icon { position: relative; width: 36px; height: 36px; border-radius: 10px; flex: none; display: flex; align-items: center; justify-content: center;
    background: var(--blue-50); color: var(--blue-700); font-size: 18px; }
.cs-cat-dot { position: absolute; right: -3px; bottom: -3px; width: 12px; height: 12px; border-radius: 50%; border: 2px solid var(--white);
    background: var(--gray-300); }
.cs-form__row--3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.cs-form__row--look { grid-template-columns: repeat(2, minmax(0, 1fr)); }
@media (max-width: 800px) { .cs-form__row--3, .cs-form__row--look { grid-template-columns: 1fr; } }
.cs-icon-field, .cs-color-field { display: flex; align-items: center; gap: 8px; }
.cs-icon-field i { font-size: 20px; color: var(--blue-700); width: 24px; text-align: center; flex: none; }
.cs-color-field input[type=color] { width: 44px; height: 34px; padding: 2px; flex: none; cursor: pointer; }
.cs-checks__end { margin-left: auto; }
.cs-optional { font-weight: 400; color: var(--gray-500); }

/* Objeciones no resueltas: plegable, cerrado por defecto */
.calls-unresolved { border: 1px solid var(--gray-100); border-radius: 8px; background: var(--gray-50); margin: 4px 0 8px; }
.calls-unresolved__summary { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; padding: 8px 10px; cursor: pointer; list-style: none; }
.calls-unresolved__summary::-webkit-details-marker { display: none; }
.calls-unresolved__chevron { color: var(--gray-500); transition: transform .15s ease; }
.calls-unresolved[open] .calls-unresolved__chevron { transform: rotate(90deg); }
.calls-unresolved__title { margin: 0; }
.calls-unresolved__count { margin-left: auto; font-size: 11px; font-weight: 700; padding: 2px 8px; border-radius: 999px; background: var(--gold-100); color: var(--gold-600); }
.calls-unresolved__body { padding: 0 10px 10px; display: grid; gap: 8px; }
.calls-unresolved__body .calls-options--wrap { max-height: 260px; overflow-y: auto; }
.calls-unresolved__help { margin: 0; font-size: 12px; }

/* Ficha del contacto: Información del contacto (ver y editar en el lugar) */
.cinfo__head { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 12px; }
.cinfo__title { font-size: 13px; font-weight: 700; color: var(--blue-800); }
.cinfo__grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.cinfo__field { display: grid; gap: 4px; font-size: 11px; font-weight: 600; color: var(--gray-500); text-transform: uppercase; letter-spacing: .04em; }
.cinfo__hint { margin: 10px 0 0; font-size: 12px; color: var(--gray-500); }
.cinfo__actions { display: flex; gap: 8px; margin-top: 12px; }
.cinfo .sf-banner { margin-top: 10px; }
@media (max-width: 760px) { .cinfo__grid { grid-template-columns: 1fr; } }

/* ── Buyer persona del contacto (P2): tarjeta en Llamar, selector y chip de la ficha. Solo tokens: oscuro y claro. ── */
.calls-persona { padding: 12px 14px; }
.calls-persona__head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.calls-persona__title { margin-bottom: 0; }
.calls-persona__toggle { display: inline-flex; align-items: center; gap: 6px; flex: 1; min-width: 0; padding: 0; border: 0; background: none; font: inherit;
    color: var(--blue-800); font-size: 13px; font-weight: 600; text-align: left; cursor: pointer; }
.calls-persona__toggle b { overflow-wrap: anywhere; }
.calls-persona__icon { color: var(--gold-500); font-size: 16px; }
.calls-persona__body { margin-top: 10px; }
.calls-persona__summary { margin: 0 0 10px; color: var(--gray-700); font-size: 13px; }
.calls-persona__grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 10px; }
.calls-persona__list ul { margin: 4px 0 0; padding-left: 18px; color: var(--gray-700); font-size: 12.5px; }
.calls-persona__list .calls-label i { margin-right: 4px; color: var(--gold-500); }
.calls-persona__approach { margin-top: 10px; padding: 8px 10px; border-radius: 8px; background: var(--gray-50); border: 1px solid var(--gray-100); }
.calls-persona__approach p { margin: 4px 0 0; color: var(--gray-700); font-size: 12.5px; white-space: pre-line; }
.persona-picker { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 10px; }
.persona-picker select { min-width: 220px; max-width: 100%; padding: 6px 8px; border-radius: 8px; border: 1px solid var(--gray-200);
    background: var(--white); color: var(--gray-800); font: inherit; font-size: 13px; }
.persona-picker .calls-error { flex-basis: 100%; margin: 0; }
.contact-persona { position: relative; display: inline-flex; flex-direction: column; align-items: flex-start; gap: 4px; }
.contact-persona__chip { cursor: pointer; font: inherit; }
.contact-persona__chip--empty { border-style: dashed; color: var(--gray-500); }
/* The selector of the profile header floats under the whole block (chip + the suggestion's slot, the tallest item of the header row), so
   it opens below the header's pills (temperature, health…) instead of over them; the header keeps its height and the chip its place. */
.contact-persona__pop { position: absolute; top: calc(100% + 6px); right: 0; /* the chip sits at the header's right end */ z-index: 40; width: max-content; max-width: min(92vw, 460px);
    padding: 10px 12px; border-radius: 10px; border: 1px solid var(--gray-200); background: var(--white);
    box-shadow: var(--shadow-lg); }
.contact-persona__pop .persona-picker { margin-top: 0; }
.contact-persona__suggest.is-hidden { visibility: hidden; }

/* ── «Sugerir con IA» (buyer personas P3): ficha y tarjeta de Llamar. Solo tokens: oscuro y claro. ── */
.persona-suggest { display: flex; flex-direction: column; align-items: flex-start; gap: 6px; margin-top: 8px; }
.persona-suggest__box { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; width: 100%; padding: 8px 10px; border-radius: 8px;
    border: 1px dashed var(--gold-500); background: var(--gray-50); color: var(--gray-700); font-size: 12.5px; }
.persona-suggest__text { flex: 1 1 260px; min-width: 0; overflow-wrap: anywhere; }
.persona-suggest__text i { margin-right: 4px; color: var(--gold-500); }
.persona-suggest__note { flex-basis: 100%; margin: 0; color: var(--gray-500); font-size: 11.5px; }
.persona-suggest .calls-error { margin: 0; }
.contact-persona__ai { margin-left: 4px; color: var(--gold-500); }

/* Estado del lead: la píldora y las muestras de color. El color de un estado es el NOMBRE de un token (neutral, info, accent, success,
   warning, danger: LeadStatusColors); aquí cada nombre se pinta solo con variables del tema, así se lee en claro y en oscuro. */
.lead-pill { display: inline-flex; align-items: center; gap: var(--space-1); padding: 3px 10px; border-radius: var(--r-pill); border: 1px solid var(--gray-200); background: var(--gray-50); color: var(--gray-600); font-size: 12px; font-weight: 700; white-space: nowrap; }
.lead-pill--sm { padding: 2px 8px; font-size: 11px; }
.lead-pill--neutral { background: var(--gray-100); color: var(--gray-700); border-color: var(--gray-300); }
.lead-pill--info { background: var(--blue-50); color: var(--blue-700); border-color: var(--blue-100); }
.lead-pill--accent { background: var(--gold-100); color: var(--gold-700); border-color: var(--gold-300); }
.lead-pill--success { background: var(--green-100); color: var(--green-600); border-color: var(--green-border); }
.lead-pill--warning { background: var(--orange-100); color: var(--orange-500); border-color: var(--orange-border); }
.lead-pill--danger { background: var(--red-100); color: var(--red-600); border-color: var(--red-border); }
.lead-pill--unknown { background: transparent; color: var(--gray-500); border: 1px dashed var(--gray-300); font-weight: 600; font-family: var(--font-mono, monospace); }
.lead-empty { color: var(--gray-400); font-size: 12px; }
.lead-key { font-family: var(--font-mono, monospace); font-size: 12px; color: var(--gray-600); background: var(--gray-50); border: 1px solid var(--gray-100); border-radius: var(--r-sm); padding: 2px 6px; }
.lead-swatches { display: inline-flex; flex-wrap: wrap; gap: var(--space-2); border: 0; padding: 0; margin: 0; min-width: 0; }
.lead-swatch { position: relative; display: inline-block; width: 22px; height: 22px; border-radius: var(--r-pill); border: 2px solid var(--gray-200); cursor: pointer; overflow: hidden; color: transparent; font-size: 0; }
.lead-swatch input { position: absolute; inset: 0; width: 100%; height: 100%; margin: 0; opacity: 0; cursor: pointer; }
.lead-swatch--neutral { background: var(--gray-300); border-color: var(--gray-400); }
.lead-swatch--info { background: var(--blue-500); border-color: var(--blue-700); }
.lead-swatch--accent { background: var(--gold-500); border-color: var(--gold-700); }
.lead-swatch--success { background: var(--green-500); border-color: var(--green-600); }
.lead-swatch--warning { background: var(--orange-500); border-color: var(--orange-border); }
.lead-swatch--danger { background: var(--red-500); border-color: var(--red-600); }
.lead-swatch:has(input:checked) { box-shadow: 0 0 0 2px var(--white), 0 0 0 4px var(--gray-800); }
.lead-swatch:focus-within { outline: 2px solid var(--gold-500); outline-offset: 3px; }
.lead-input { width: 100%; box-sizing: border-box; padding: 7px 10px; border-radius: var(--r-md); border: 1px solid var(--gray-200); background: var(--white); color: var(--gray-800); font: inherit; font-size: 13px; }
.lead-input--order { width: 72px; }
.lead-check { display: inline-flex; align-items: center; gap: var(--space-2); font-size: 12px; color: var(--gray-700); cursor: pointer; }
.lead-card { margin-bottom: var(--space-4); }
.lead-card__hint { margin: 0 0 var(--space-3); font-size: 12px; color: var(--gray-500); }
.lead-actions { display: inline-flex; gap: var(--space-2); align-items: center; justify-content: flex-end; flex-wrap: wrap; }
.lead-new { display: flex; flex-wrap: wrap; gap: var(--space-3); align-items: flex-end; padding: var(--space-3) var(--space-4); border-top: 1px solid var(--gray-100); background: var(--gray-50); }
.lead-new__field { display: grid; gap: var(--space-1); font-size: 11px; font-weight: 600; color: var(--gray-500); text-transform: uppercase; letter-spacing: .04em; }
.lead-new__field--grow { flex: 1 1 200px; }
.lead-block__grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: var(--space-3); }
.lead-block__cell { background: var(--gray-50); border-radius: var(--r-md); padding: 10px; min-width: 0; }
.lead-block__label { font-size: 11px; color: var(--gray-500); margin-bottom: var(--space-1); }
.lead-block__value { font-size: 13px; font-weight: 600; color: var(--gray-800); overflow-wrap: anywhere; }
.lead-block__value--muted { color: var(--gray-500); font-weight: 500; }
.lead-block select, .lead-block input[type=datetime-local] { width: 100%; box-sizing: border-box; padding: 7px 10px; border-radius: var(--r-md); border: 1px solid var(--gray-200); background: var(--white); color: var(--gray-800); font: inherit; font-size: 13px; text-transform: none; letter-spacing: 0; }
@media (max-width: 760px) { .lead-block__grid { grid-template-columns: 1fr; } }

/* «Resultado para el flujo»: lo que se pide al registrar una llamada o cerrar un seguimiento que un flujo espera. */
.flow-outcome { margin-top: var(--space-3); padding: var(--space-3); border: 1px solid var(--gold-300); border-radius: var(--r-md); background: var(--gold-100); display: grid; gap: var(--space-2); }
.flow-outcome .calls-label { margin: 0; color: var(--gold-700); }
.flow-outcome__req { color: var(--red-600); }
.flow-outcome select, .flow-outcome input { width: 100%; box-sizing: border-box; padding: 7px 10px; border-radius: var(--r-md); border: 1px solid var(--gray-200); background: var(--white); color: var(--gray-800); font: inherit; font-size: 13px; }
.flow-outcome__hint { margin: 0; font-size: 12px; color: var(--gray-600); }
.flow-outcome__actions { display: flex; gap: var(--space-2); justify-content: flex-end; }